Frequently asked questions

Im looking for something specific can you help??

Im happy to help with any orders.. Please pop me an email via the contact page.

I need my order fast, can you priorities and send it out to me quick??

I aim to start and finish orders as soon as I can, this is usually around a 14 working day turn around time, Unfortunately I don't prioritise orders. 

Shipping

Most of our products are FREE DELIVERY sent with Royal Mail 2nd class.

(All products are posted by Royal Mail)

please note the above delivery is not tracked or signed for, but proof of receipt is obtained when sending.

You can upgrade shipping at checkout page to 1st class or 1st class signed

and tracked - this will be at a extra charge. 

 

International Shipping Orders 

Please email newstreetdesigns@outlook.com for a bespoke shipping quote, we currently only ship orders within the UK, but happy to ship internationally. 

New Street Designs are not responsible for

any additional courier/postage/overseas tax charges upon delivery.

Please ensure you select the correct Postal Service / All parcels have proof of receipt when sent to you.

At New Street Designs - ANY LOSS OR DAMAGES TO YOUR ORDER MAY NOT BE COVERED FOR A REPLACEMENT // REFUND FOR THE FULL AMOUNT.

If item is received damaged, photographic proof is required. 

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Delivery

Orders are dispatched within 14 working days via the postal service chosen at checkout.

Orders placed on a weekend //bank holiday will be processed the following working day, this may affect the 14 working day dispatch time.

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