Terms & Conditions explained


Please allow up to 14 working days before orders are dispatched.

Orders placed on a weekend or bank holiday will be processed the following working day, this may affect the 14 day dispatch time.

Ensure your address is correct when you check out especially if you're using PayPal, New Street Designs or the mail provider is not responsible for lost packages due to incorrect delivery information.

Should your piece arrive damaged or faulty, you must inform us of this on day and upon investigation you will be given an exchange or credit providing you have photographic proof of damaged goods.

New Street Designs endures busy periods such as Christmas and when offers apply. At Christmas time there will be a cut of date for when last orders should be placed. If you order after this date you may not receive your item until after Christmas. 

Returns / Refunds are not accepted at New Street Designs due to personalised goods, unless as stated above the item is received faulty or damaged. 

You are responsible for your returns package until it arrives so ensure you package appropriately and send safely as New Street Designs will not be responsible for any lost or damaged goods.

Most of New Street Designs goods are personalised and therefore require the correct information when order is placed. Please ensure all spellings / information is correct before your order is placed. 

New Street Designs products come with full care and safety instructions, due to the nature of the material we use to make our dog bones, even though they are durable they ARE NOT indestructible!